RETURNS

The return period within SWITZERLAND is 14 days and starts as soon as you receive your order.

For the goods ordered abroad NO return is possible! Customs costs are at the expense of the purchaser of the goods!

 

Please note that we cannot accept returns of customised or personalised items.

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RETURNS PROCEDURE:

If you do not like the ordered item, you can take advantage of the 14-day return policy. Within this period, you can return the item free of charge by post.

 

For returns by post, please follow these steps:

1. Pack the unwanted item(s) in the original packaging with appropriate padding in the shipping box.
2. Indicate that it is a return on the provided delivery note and include it in the shipping box.
3. Seal the package and attach the supplied return label so that it is clearly visible.
Please note that the return shipment will only be sent free of charge and by registered post if the enclosed label is used.

 

DEFECTS

If there is an issue with the ordered item or you have any questions about it, please contact Christoph Blatter by email at: info@christophblatter.ch.

 

REFUNDS

After your return has been received by us within the 14-day period, it will be subjected to a comprehensive quality inspection. If we cannot determine any damage or signs of use, we will refund you the selling price.